Terms and Conditions

STATE LINE COATINGS — TERMS AND CONDITIONS

Last Updated: July 2026

1. ACCEPTANCE OF TERMS

By using the State Line Coatings website, requesting an estimate, engaging our services, or communicating with us via phone, text message, or email, you agree to be bound by these Terms and Conditions (“Terms“). If you do not agree, do not use our services or website.

State Line Coatings (“Company,” “we,” “us,” “our“) reserves the right to modify these Terms at any time. Continued use of our services constitutes acceptance of updated Terms.

2. SCOPE OF SERVICES

2.1 Services Offered

State Line Coatings provides professional garage floor coating and concrete coating services in the Kansas City metropolitan area, including:

  • Surface preparation (grinding, cleaning, crack repair)
  • Moisture vapor barrier application (if required)
  • Epoxy or polyurea base coat application
  • Decorative flake broadcast
  • Polyaspartic topcoat application

2.2 Service Area

We serve residential properties in the Kansas City metro area (Kansas and Missouri). Commercial or industrial projects are available by special request only.

2.3 Estimate & Quote Process

  • Estimates are provided in writing on a non-binding basis
  • Estimates are valid for 30 days from the date provided
  • Final pricing may adjust if site conditions differ from the estimate (e.g., additional crack repair, extensive contamination)
  • You will be notified of any price changes before work begins

3. PAYMENT TERMS & CONDITIONS

3.1 Payment Schedule

  • 50% deposit due upon signing the contract to secure your appointment date and order materials
  • 50% balance due upon project completion before the homeowner takes possession of the finished floor
  • Accepted payment methods: ACH bank transfer, check, or Stripe credit card (3% processing fee applies for credit card)

3.2 Cancellation & Refunds

  • If you cancel more than 14 days before your scheduled installation date, your deposit will be refunded in full minus a 5% administrative fee
  • If you cancel within 14 days of your installation date, your deposit is forfeited (materials have been ordered and crew has been scheduled)
  • No refunds are issued for customer-requested changes or dissatisfaction with color, unless the color applied differs materially from the sample provided to you in writing

3.3 Payment Issues

If payment is not received by the due date, State Line Coatings reserves the right to:

  • Withhold the final before/after documentation and warranty until payment clears
  • Charge a late fee of $50 per week until payment is received
  • Pursue collection action

4. INSTALLATION TIMELINE & SCHEDULING

4.1 Job Duration

All garage floor coating projects require a minimum of two (2) business days to complete properly, including:

  • Day 1: Surface preparation, grinding, cleaning, and first coating applications
  • Day 2: Additional coating applications and curing

We cannot guarantee single-day completion. Rushing creates quality failures. Your estimate includes realistic timelines.

4.2 Scheduling & Rescheduling

  • Installation dates are scheduled upon 50% deposit receipt
  • You must provide 14 days’ written notice to reschedule
  • Rescheduling within 14 days of your appointment may forfeit your deposit
  • Weather delays (rain, extreme temperature, high humidity) may postpone work; we will reschedule at no additional cost

4.3 Garage Access & Preparation

You agree to:

  • Provide clear, dry access to the garage on installation days (no vehicles inside)
  • Remove or secure items that cannot be temporarily relocated
  • Ensure adequate ventilation (open doors/windows or provide fan access)
  • Notify us of any structural issues, active leaks, or moisture problems before the estimate

5. WARRANTY, LIABILITY & LIMITATIONS

5.1 Workmanship Warranty

State Line Coatings warrants that all work will be performed in a professional and workmanlike manner according to manufacturer specifications (Floorguard product data sheets).

Warranty covers:

  • Material defects (product failure due to manufacturing fault)
  • Application defects (peeling, bubbling, or delamination due to installer error, within 12 months of installation)

Warranty does NOT cover:

  • Normal wear and tear from heavy use or abuse
  • Damage from vehicle hot-tire pickup (requires proper curing time — see Section 5.4)
  • Cracking or movement of the underlying concrete (coating moves with the substrate)
  • Damage from chemical spills, impact, or scratches
  • Failure due to improper customer care (see Section 6)
  • Color variation between batches or lighting conditions
  • Work performed by third parties after installation

5.2 Warranty Period

  • Workmanship warranty: 10 years from completion
  • Product warranty: Per Floorguard manufacturer warranty (typically 2–3 years; see your product documentation)

5.3 Remedy for Defects

If a defect is covered under warranty, State Line Coatings will, at its discretion:

  • Repair the affected area, OR
  • Provide credit toward a complete re-coat

Remedy does NOT include:

  • Full refund (unless failure is determined to be systemic and uncorrectable)
  • Indirect damages, lost business, or inconvenience claims

5.4 Liability Limitations

YOU ASSUME ALL RISK for:

  • Underlying concrete conditions (cracks, movement, moisture) — the coating does not repair or prevent concrete deterioration
  • Curing time violations (driving on the floor before 48 hours) — hot-tire pickup is a known risk if curing time is not observed
  • Improper cleaning or maintenance
  • Damage from pets, heavy machinery, or impact
  • Moisture issues that arise after installation (we test and apply moisture barrier per specification; we do not guarantee permanent moisture prevention)

State Line Coatings is not liable for:

  • Indirect damages (lost income, inconvenience, emotional distress)
  • Damage to property beyond the coated floor
  • Personal injury claims (you assume the risk of slippery floors when wet — see Section 6)
  • Consequential damages arising from service interruption

MAXIMUM LIABILITY: In no event will State Line Coatings’ total liability exceed the total amount you paid for the installation.

5.5 Concrete Liability Disclaimer

We do not warrant the underlying concrete. Garage floors may contain cracks, moisture issues, or movement that existed before our work. The coating is applied to the concrete as-is. If underlying concrete fails (cracks widen, moisture re-emerges, settlement occurs), the coating may reflect that failure — this is not a workmanship defect.

6. CUSTOMER RESPONSIBILITIES & PROPER CARE

6.1 Curing Time (CRITICAL)

You agree to:

  • No foot traffic for 12 hours after topcoat application
  • No heavy traffic, dragging items, or equipment for 24 hours
  • No vehicles or hot tires for 48 hours — this is the most common failure mode; violating this voids the warranty
  • Keep the garage dry and well-ventilated during the first 3 days

6.2 Cleaning & Maintenance

Your floor is now a sealed coating, not raw concrete. Proper care is required:

  • Sweep or vacuum regularly to remove grit/debris
  • Mop with mild soap and water (no harsh chemicals, solvents, or acidic cleaners)
  • Wipe up spills immediately (especially oil, gasoline, or harsh cleaners)
  • Use cardboard under jack stands; do not drag tools or metal across the surface
  • Avoid prolonged exposure to direct sunlight (can cause slight yellowing of clear coats)

Failure to maintain the coating properly voids the warranty.

6.3 Slippery Surface Warning

The finished floor may be slippery when wet. This is inherent to epoxy and polyurea coatings. You are responsible for:

  • Understanding and accepting this risk
  • Placing non-slip rugs or mats in high-traffic areas if desired
  • Warning guests or workers of the slippery surface
  • Wearing appropriate footwear

State Line Coatings is not liable for slip-and-fall injuries on the coated floor.

7. TEXT MESSAGE COMMUNICATIONS & TCPA COMPLIANCE

7.1 SMS Consent

By providing your phone number, you expressly consent to receive text messages from State Line Coatings for:

  • Appointment confirmations and reminders
  • Project status updates and timeline changes
  • Marketing messages (new services, promotions)
  • Two-way customer support conversations

You acknowledge that:

  • Message and data rates apply per your mobile carrier
  • You can opt out by texting “STOP” to any message
  • Transactional messages (confirmations, updates) will continue even if you opt out of marketing
  • Message Frequency may vary, up to 5 SMS messages / week

7.2 TCPA Compliance

State Line Coatings complies with the Telephone Consumer Protection Act (TCPA). By consenting to text messages, you:

  • Expressly consent to autodialed and pre-recorded SMS from State Line Coatings
  • Waive any TCPA claims related to texting by State Line Coatings, GoHighLevel, or our service providers
  • Understand that opting out of marketing does not affect transactional messages

See our Privacy Policy for complete text messaging terms.

8. WEBSITE USE & CONDUCT

8.1 License to Use Website

We grant you a limited, non-exclusive, non-transferable license to access and use this website for personal, non-commercial purposes only. You agree not to:

  • Reproduce, modify, or distribute website content without permission
  • Use automated tools to scrape, crawl, or extract data
  • Interfere with website function or security
  • Post harmful, illegal, or defamatory content
  • Impersonate others or misrepresent your identity

8.2 User-Generated Content

If you submit photos, reviews, or comments, you grant State Line Coatings a perpetual, royalty-free license to use that content for marketing, testimonials, or before/after displays.

9. DISPUTE RESOLUTION & GOVERNING LAW

9.1 Binding Arbitration

Any dispute arising from these Terms or our services will be resolved through binding arbitration, not litigation. This includes:

  • Payment disputes
  • Warranty disagreements
  • Quality complaints
  • Personal injury or property damage claims

You agree to arbitrate disputes in Kansas City, Missouri, under the American Arbitration Association (AAA) rules. Each party bears its own attorney fees.

9.2 Governing Law

These Terms are governed by the laws of the State of Kansas, without regard to conflict-of-law principles.

9.3 Waiver of Jury Trial

You waive your right to a jury trial. Disputes will be decided by an arbitrator, not a jury.

10. INDEPENDENT CONTRACTOR

State Line Coatings is an independent contractor. Our installer(s) are not your employees. We are responsible for our own taxes, insurance, and compliance with employment law.

11. SEVERABILITY

If any provision of these Terms is found to be unenforceable, that provision will be severed, and the remaining Terms remain in full force.

12. ENTIRE AGREEMENT

These Terms, combined with our Privacy Policy and any signed estimate/contract, constitute the entire agreement between you and State Line Coatings. Any prior representations or agreements are superseded.

13. CONTACT INFORMATION

For questions about these Terms, disputes, or concerns:

State Line Coatings
Email: stokebrandc@gmail.com
Phone: 308-708-9919
Mailing Address: 10108 W 99th Terrace, Overland Park, KS 66212

END OF TERMS AND CONDITIONS